Our Shipping Process

We are offering  free worldwide shipping on all orders with valid tracking number. You will be able to track and monitor your shipment status.

Our dog beds are made in China with high quality materials and reputable manufacturing supplier.

All Standard International Shipping time: 2 to 4 weeks (Exclude weekends, destination county's public holidays, customs clearance, etc.)

For United State: free standard shipping from US warehouse by USPS tracking available. 5 to 13 business days delivery.

For European Countries such as France, Spain, Portugal, Italy, Netherland, Belgium, Germany, etc.: free standard shipping from EU countries warehouse with tracking available. 5 to 10 business days delivery.

For United Kingdom: free standard shipping from UK warehouse with tracking available. 7 to 14 business days delivery. 

For Australia: free standard shipping from AU warehouse with tracking available. 7 to 14 business days delivery.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

 From Oversea Wearhouse

To

International Estimate Standards Shipping time (Weeks)

Scandinavian Countries

Asia Countries

South Africa

3 to 4

2 to 3

4 to 6

 

Max delivery time – 30 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped..

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

All orders will be dispatched within 2-5 business days. If in the peak periods please allow up to 10 business days for dispatch.

 Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Once your order shipped out you won't be able to cancel the order you've placed. 

LOST/MISSING PACKAGES

Dreamy Dog Beds are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

All sales items are not eligible for exchange, return and refund.

**Please note: Since every payment transaction process through PayPal. In case of refund (if eligible) there will be refund transaction charges.**